Terms of service

By accessing this website, creating a client portal account or instructing us on a matter, you agree to these terms on your own behalf or on behalf of the organisation you represent. If you do not agree, do not use the site or the portal.

We provide blockchain investigation and transaction tracing, asset-recovery support, smart contract review and recovery, replace-by-fee monitoring, cross-chain bridge recovery, legal consultation coordination and risk-prevention education. Each engagement is defined by its own scope: the stages shown in your case file describe the work being performed and what we need from you at each step.

We are investigators and technologists. Unless expressly agreed in writing, we do not act as your lawyer, do not provide investment, tax or accounting advice, and do not take custody of your assets.

Recovery depends on facts outside our control: how quickly the incident was reported, whether the funds reached a cooperative custodian, the jurisdiction of the counterparty and decisions taken by exchanges, courts and authorities. Nothing on this site or in any conversation with us is a promise that assets will be recovered, frozen or returned, in whole or in part, or within any timeframe.

Anyone who guarantees recovery of your crypto in exchange for an up-front payment should be treated with suspicion — including anyone impersonating us.

• Provide accurate, complete information and correct it promptly if it changes.
• Submit only data you are lawfully entitled to share, and confirm ownership or authority over the wallets and accounts in question.
• Complete any verification steps required before we act on your behalf with third parties.
• Never send us seed phrases, private keys or account passwords, and never transfer assets to anyone claiming to act for us without confirming through a channel published on this site.
• Do not use our findings to harass, threaten or take unlawful action against any person.

Materially inaccurate or withheld information can invalidate a trace, and we may suspend or terminate an engagement where it occurs.

Fees, milestones and any success-based component are set out in your engagement letter or quotation before work begins. Third-party costs — court filing fees, data licences, counsel fees, translation — are passed through where the engagement letter says so. Unless stated otherwise, fees for work already performed are not contingent on recovery and are non-refundable once the corresponding stage is complete.

You are responsible for keeping your portal credentials confidential and for activity under your account. Notify us immediately if you suspect unauthorised access.

You must not attempt to access another client’s case data, probe or disrupt our infrastructure, scrape the site, upload malware, or reverse engineer our tooling. We may suspend access where we reasonably believe these terms have been breached.

Reports, graphs and exhibits are prepared for you and for the purpose stated in the engagement. You may share them with law enforcement, counsel, insurers and the exchanges involved in your matter. Republishing them publicly, or presenting them as an endorsement of a third party, requires our written consent. The methodology, software, bridge infrastructure and datasets we use to produce those deliverables remain our property.

We treat your case information as confidential and disclose it only as described in our privacy policy or as you instruct. We ask the same of you in respect of non-public methodology we share with you during the engagement.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, for loss of profit, or for further movement or devaluation of assets after an incident. Our aggregate liability arising from an engagement is limited to the fees you paid for that engagement. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.

Either party may end an engagement on written notice. We may decline or withdraw from a matter where continuing would breach a legal or professional obligation, where verification cannot be completed, or where the instructions given to us are unlawful. On termination you keep the deliverables already issued and remain liable for work performed.

These terms are governed by Danish law and the courts of Denmark have jurisdiction, without prejudice to any mandatory consumer protections available to you in your country of residence. Our registered address is Marken 6, Himmelev, 4000 Roskilde, Denmark. Questions about these terms: support@bitaps.co.